The Client

Hounslow Highways is the highways service provider working on behalf of the London Borough of Hounslow, responsible for maintaining the roads, pavements and street lighting across the borough, as well as providing a number of other key services including street cleansing, winter maintenance and enforcement.

Breakaway and Conflict Avoidance

Since the Hounslow Highways contract started, Ram Training have provided breakaway and conflict avoidance techniques to public facing staff.

What the Client says

The safety of exposed workers and employees who are in potential conflict situations daily is extremely important to Hounslow Highways. The nature of works and the pace of life in busy urban environments continually seems to be raising the chance of conflict occurring, placing the health and well-being of employees at risk.

Working closely with RAM Training, our teams in Hounslow Highways have started a programme of training in breakaway and conflict avoidance techniques. This training has been invaluable to our team in helping them firstly recognise the signs of impending conflict and to avoid it, but if the worst does come to the worst, safe and reliable means by which to breakaway and get away from the potentially injurious situation.

The training has been well received by employees. It is good on theory but most importantly this theory is put into practice in a controlled but realistic environment. All the feedback has been positive and Hounslow Highways staff, see it as a further investment in their safety and wellbeing.

R Gillespie
Service Director, Hounslow Highways